WARRANTY GROUP CONFIRMS DICK SMITH COMMITMENT

By Wares March 16, 2016 Retailing

All valid Dick Smith extended warranty claims will be honoured, no exceptions, says The Warranty Group.

Earlier today The Warranty Group, the exclusive provider of extended warranty services for Dick Smith since 2008, felt the need to formally confirm that it will honour all valid claims under the extended warranties sold by Dick Smith across Australia and New Zealand.

This includes extended warranty contracts sold both before and after the chain went into receivership.

This decision covers all warranties sold, including some 135,000 extended warranties that were left exposed when Dick Smith went into receivership, accounting for over $2 million in retail value.

The acquisition of Dick Smith’s online business by Kogan does not affect these contracts.

Hemaka Perera, The Warranty Group's Director of Sales for Southeast Asia, says: “We’ve made this decision because it is the right thing to do by our customers. The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.”

Wares understands that the decision to issue a formal statement about the Dick Smith extended warranties is in part a response to the extremely high level of contact from concerned consumers that The Warranty Group has been experiencing.

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